Refund policy

Returns & Refunds

We want you to be happy with what you ordered. If something isn't right, we'll make it right.

Do you accept returns?

Yes. You can request a return or refund within 30 days of delivery.

How to start a return

Email us at service@foundlately.store with:

Your order number
What you'd like to do (refund or replacement)
For damaged or incorrect items, a photo of what arrived

We respond to every request within 2 business days.

What happens next

Damaged, defective, or incorrect items Send us a photo and we'll issue a full refund or ship a replacement, whichever you prefer. You will not need to ship the item back to us, and there is no cost to you.

Changed your mind Email us within 30 days of delivery and we'll arrange your return. Depending on the item, we may issue a refund without asking you to ship anything back — we'll confirm which applies to your order when you write to us. If a return shipment is needed, we'll send instructions and you'll be responsible for return postage.

Item never arrived If your order hasn't arrived within 30 days of shipping, email us and we'll refund or reship it. See our Shipping Policy for expected delivery windows.

Refund timing

Once your refund is approved, we process it within 2 business days. Funds typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

Order changes and cancellations

Orders can be cancelled for a full refund any time before they ship. Email us at service@foundlately.store as soon as possible — most orders begin processing within 24 hours.